FAQS

When you have chosen the length of time and the home you would like to stay in for your holiday, click on ‘Book now’, which will take you to our secure online payment page.  If you have any queries whilst trying to book the property of your choice, you can always call us and we will be happy to assist over the phone.

If your booking is 12 weeks or more before the commencement day of your holiday, then we require ⅓ of the total price of your booking.  If your booking is less than 12 weeks, then we will require the total amount of your holiday.

You will be required to pay the deposit when you are booking your holiday

The balance of holiday will be due for payment 12 weeks before the holiday commencement date. On receipt of the full balance payment in cleared funds, advice on key collection arrangements and directions to the property will be sent to you.

The deposit is non-refundable, so please ensure you seek out applicable travel insurance.

A booking fee is payable to cover the administration and processing of each booking, which is currently £30.

We accept payment by Visa, MasterCard and Maestro, Debit Card, BACS transfer and cheque. Please make cheques payable to ‘Wild Oyster Holiday Homes Ltd’ with your booking reference on the back.

If you wish to cancel your booking, then you must inform Wild Oyster Holiday Homes as soon as possible in writing (including by e-mail). The day that we receive your notice to cancel is the date in which Wild Oyster Holiday Homes will cancel your booking with the owner.

You may be entitled to a partial refund of the accommodation cost, although the booking fee and other agent charges are non-refundable.

For further details please see our full booking terms & conditions.

Wild Oyster Holiday Homes website is completely secure, and even our online payment section is secure via stripe payment processing.

With differing disabilities, we strongly suggest you contact us to discuss your personal needs, and we can then provide guidance on suitable properties.

If bringing another guest exceeds the maximum limit of occupancy, you will need to personally request this prior to booking. If you have already booked, then we will need to discuss this with the owner, to see if they will allow you to exceed occupancy.

Yes, we accept bookings from overseas. Although we may not speak the same  language, we will still help you to the best of our abilities. Any payments from  overseas customers, for example BACS transfer, must be sent in GBP and the customer must elect to pay all charges. All booking terms and conditions apply.

We love dogs, and fortunately many of our properties welcome dogs at a small extra charge!  When you are searching for your holiday home, you will see whether pets are accepted or not in the description. The owner of the property may not accept a puppy staying at the holiday home, so we would prefer you discuss this with us prior to your booking. Furthermore, owners may state a maximum number of dogs per property, so if you have more than one dog, please contact us to discuss prior to booking.  Additionally, we respectfully request the following:

• Dogs must be under strict control at all times while in the property.

• Any fouling of lawns etc. must be cleaned up without delay.
• The owner must bring the dog’s bed or basket for sleeping in.
• Dogs must not be left alone in the property.
• Dogs must not lie on beds or chairs, and hair must be cleared up before departing.

A small extra charge is to cover the extra cleaning and to ensure all doggy hairs are gone for the next guest.  Charge is still applicable if you have a non-moulting dog.

There are numerous dog friendly beaches locally, but some are seasonal. We are more than happy to give you details should you want to know more!

If your holiday home states there is off street parking, you can use that – whether it be a garage or driveway.  If the parking is on the street, then it is dependent upon you finding a space.  Some areas, especially in prime locations, will have limited parking and likely chargeable.We are knowledgeable on the area and are more than happy to give you tips on where to park prior to your arrival!

Generally, there will not be a landline at the holiday home. Wifi is available where described and is for guest use.  Please note that Wifi strength differs and the signal may be strong or weak depending on the source.

It will show on the property description if these items are provided. Please note: where a cot is provided, it does not include bedding for the cot, and the cot may be a travel type cot. If a cot or highchair is not provided, please contact us and we can liaise with the owner. Furthermore, you are welcome to bring your own items.

When we receive the full payment of your holiday home, we will contact you with this information, which will generally be 11 weeks prior to your holiday.  We will contact  you by email.

We will contact you a few days prior to your arrival with details on how to receive your keys. This is likely to be via a digital key box outside the house. We can do this via email or text message, but we will seek your preference.

You will have access to the property from 4pm on the day of check-in; if we are able to give you an earlier check-in, we will contact you. Check-out is 10am on your departure day. We do insist this is adhered to, as the cleaning team are required to prepare the home for the next guests.

Wild Oyster Holiday Homes prides itself on this service. We can arrange for items to be  ready for you at your holiday home.  We can arrange items such as birthday cakes, alcohol, and any kind of grocery shopping. We also can arrange local trips for you such as a speedboat trip, jet skiing, and more! 

Anything is possible – just ask!

Of course! Although, if you are arranging this, then the delivery will need to be after your arrival. We are not able to be at the property to collect your shopping  unfortunately, and we can not guarantee that the cleaning team will be at the property to receive it.

The property description will show if towels are provided. If you are unsure, then please contact us and we will be able to clarify. Please note that the size of the towel may not be the size you prefer, so this is something to keep in mind.

If you want any further assistance, please contact us.